Shipping and Delivery
We ship to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify (typically 10-14 days once it has shipped), we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are usually sent by our Chinese manufacturer for dispatch within 48 hours after the order is placed and payment is received. The manufacturer and China EMS/China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Outside of the US, delivery can take between 20–35 business days. US delivery orders usually arrive within 10-20 business days and are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. Please allow up to 20 business days for delivery to a US address, and up to 35 business days for delivery to a non-US address. Note that for some countries, shipping may take longer than estimated.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at email@example.com as soon as possible.